Data Deletion

How data is deleted from Rabet — whether you are a subscribing company or someone who messaged a business that uses Rabet.

If you own the account

1. Request deletion from your account page, or email privacy@rabetdesk.com from the account's own address.
2. A confirmation code is emailed to you. This step is deliberate: a company is never deleted by one click or by a forged request.
3. Entering the code wipes the whole workspace — database, keys, files, conversations, employees — and service stops immediately.

Deletion cannot be undone. Export first if you need the data. The workspace disappears from backups within 14 days. Only billing records remain, as long as the law requires, and they contain no workspace content.

If you are a Facebook or Instagram user

If you connected your account to the Rabet app, or messaged a Page run by a business that uses Rabet:

1. Go to Facebook Settings → Apps and Websites, select Rabet, then Remove.
2. Meta sends us the deauthorization callback automatically. We delete the account data we hold and pass the request to the business concerned.
3. You receive a confirmation code; check the status at /api/meta/deletion-status?id=<code>.

Or email privacy@rabetdesk.com directly with the Page you messaged and your account ID, and we will handle it.

If you messaged a business on WhatsApp

Your conversation lives in that business's workspace, and they — not we — are its controller. Ask them directly. If they do not respond, email privacy@rabetdesk.com and we will require a response, as their processor.

How long it takes

Account deletion is immediate. Meta requests are completed within thirty days and usually the same day. Individual requests are answered within thirty days.