العربية

Data Deletion

Last updated 2026-10-19

How data is deleted from Rabet — whether you are a subscribing company or someone who messaged a business that uses Rabet.

If you own the account

  1. Request deletion inside the app: Settings → Delete account. Or from the web portal, or by emailing privacy@rabetdesk.com from the account's own address.
  2. A confirmation is emailed to the account address, and nothing is erased before it. This step is deliberate: a company is never deleted by one click or by a forged request.
  3. After the confirmation the whole workspace is wiped — database, keys, files, conversations, staff accounts — and the service stops.

If you are an employee at a company that uses Rabet

Your account was created by your company's admin, and your attendance and payroll are their records. Request deletion inside the app (Settings → Delete account) and it reaches them as a notification and an email, or ask them directly — they are the ones who carry it out. If they do not respond, email privacy@rabetdesk.com.

Deletion cannot be undone. Export first if you need the data. The workspace disappears from backups within 14 days. Only billing records remain, as long as the law requires, and they contain no workspace content.

If you are a Facebook or Instagram user

If you connected your account to the Rabet app, or messaged a Page run by a business that uses Rabet:

  1. Go to Facebook Settings → Apps and Websites, select Rabet, then Remove.
  2. Meta sends us the deauthorization callback automatically. We delete the account data we hold and pass the request to the business concerned.
  3. You receive a confirmation code; check the status at /api/meta/deletion-status?id=<code>.

Or email privacy@rabetdesk.com directly with the Page you messaged and your account ID, and we will handle it.

If you messaged a business on WhatsApp

Your conversation lives in that business's workspace, and they — not we — are its controller. Ask them directly. If they do not respond, email privacy@rabetdesk.com and we will require a response, as their processor.

How long it takes

Workspace deletion starts after your confirmation and completes within seven days; it leaves the backups within 14 days. Meta requests are completed within thirty days and usually the same day. Individual requests are answered within thirty days.