Practical guides, with the actual numbers
Everything here started as a real problem in a real company: a payroll sheet that would not balance, a disputed leave balance, a night shift counted on the wrong day, or a customer lost in an inbox. We publish in Arabic first — that is the language our customers work in — and translate the guides that travel well.
Published in Arabic
Daily rate in Iraq: divide by 30, or by working days?
How you convert a monthly salary into a day rate changes absence deductions, the hourly rate, and in some months the net salary itself — including why a payslip can legitimately exceed the nominal salary.
HR · العربيةLeave under Iraqi Labour Law No. 37 of 2015
21 days of annual leave, 30 days of sick leave, 14 weeks of maternity — with the article numbers, the monthly accrual maths, and five rules for managing balances without year-end disputes.
Attendance · العربيةNight shifts that cross midnight
One rule settles the whole calculation — and the classic bug that turns a 30-minute early exit into sixteen hours, plus the month-end trap that breaks a locked payroll period.
Messaging · العربيةWhatsApp Business App vs the Business Platform (API)
What actually differs — agents, devices, assignment — plus the per-message pricing model, Coexistence, and Iraq's move to its own rate card on 1 October 2026.
Messaging · العربيةThe 24-hour customer service window
When it opens and closes, what is free inside it, when an approved template becomes mandatory, and the 72-hour free window that click-to-WhatsApp ads open.
Operations · العربيةMoving customer chats off personal phones
Three migration paths, what syncs and what is lost for good, a two-week plan with no downtime, and how to answer "but these are my customers".
Growth · العربيةAuto-replying to Facebook and Instagram comments
One private reply per comment, within seven days — how to write that single message, the message-requests trap, and the full path from ad to sale.
Coming in English
The real cost of per-seat licensing
Three-year total cost for a 15-person team, worked through line by line.
GPS attendance: how it works and where it fails
Geofence radius, GPS accuracy, and the cases where a clock-in cannot be trusted.
Automating lateness and deductions
Why small deductions quietly disappear in spreadsheets, and what they cost a year.
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